Duplicate Licence is required when the user has formatted the system or have reinstalled the Software or if the user has updated his/her Mobile Number, Address and E-mail ID.

So, whenever the user does these types of changes then the user needs to get Issue License File.

After receiving the Licence file on the Registered E-Mail ID, the user needs to follow the below step:

• Firstly the user will download the Attached License File from E-Mail.

• Then the user will copy the Downloaded file.

Note: It's Mandatory to Rename the file as 'Customerinfo' before pasting in software folder.

• Now the user will Go to Desktop < select HRXpert icon and right click on it.

• Select 'Open File Location'.

• A HRXpert folder will open in which the user will paste the licence file.

• Now, the user will Reopen HRXpert Software.

After following the above steps, the licence file will get Paste in HRXpert Software.