• If at the time of clicking on the 'Hold issue Pending' option an alert displays 'You are not authorised' then this issue can be resolved:

• Firstly, Go to Masters > Passwords & Powers > Operator's. Press Enter.

• A Password & Authority window will appear.

• Select the user to make the desired changes. Then Press Enter.

• A Powers window will appear in which the user will select ‘Search In All’.

• A Powers window will appear in which the user will search 'Special Rate' .

• Click on ‘Accept’.

• A Hold window will appear.

• In 'Hold Issue & Receive Items on Billing' option, user will select 'Y'.

• The user will now press Esc key.

• Again press Escape key and then click on ‘Yes’ to save the changes.

• A 'Powers Change' POP-UP will appear in which the user will press ESC key.

• Again Press Escape key and then click on ‘Yes’.

• Now in order to Re- login, the user will press Ctrl + U on the main screen of the software. 

• A Change User window will appear in which the user will enter the User ID and Password.

• A Change User window will appear in which the user will press ESC Key.

After following the above steps, the user can view hold issue pending report.