If at the time of uploading e invoice, software shows an alert of 'Some error Occur while connecting to Server' then this issue can easily be resolved.

Cause:

This issue appears if the user has selected wrong GSP for the e-Way bill in Software and Login Id and Password of e-Way Bill is not mentioned in the Software.

Solution:

 In order to resolve this issue, the user needs to follow the given steps:

• Firstly, the user will visit to http://www.ewaybillgst.gov.in & Click on ‘Login’.

• Enter the Login Credentials i.e. Username & Password.

• Then mention the Captcha.

• Click on ‘Login’.

• A Dashboard of E-Way Bill Portal will appear.

• Click on 'Registration' >> Then select 'For GSP'.

• A 'Register your GST Suvidha Provider' window will get displayed.

• The user will Enter the E-mail ID, Mobile No. then click on 'Send OTP'.

• Fig. 1.1 Process to Register Your GST Suvidha Provider on E-Way Bill Portal

• The user will receive an OTP on their registered mobile no.

• Then enter the OTP and click on 'Verify OTP'. 

• Click on 'Add/New'.

• Select the GSP Name i.e. Pinnacle Finserve Advisors Pvt. Ltd.'

• Then Enter the Username and Password.

The username which is been received and the password entered here are the Login details e-Way Bill. 

• Click on 'Add'. 

• The user will then view the message of 'Account Created Successfully'. 

• Now after getting the login details of e-Way Bill, the user will go to the software.

• Go to e-Way >> Login Details.

• A ‘GST e-Way Bill Login Credentials’ window will appear. Click on ‘Edit’.

• The user will mention the User name which is been received at the time of  GSP registration and the password as provided.

These are the credentials of e-Way bill, and it is not necessary that these credentials of e-Way bill are those which are of actual NIC portal. These can be different. 

• So after filling these login details, click on ‘Save’.

• As user will will save it then the software will get these login details.

• Now Go to Gst > GSTR Settings.

• A 'GST Settings' window will appear.

• The user will select 'eInvoice Settings'.

• An 'eInvoice Settings' window will appear.

• In 'Select Your GSP', the user will select 'Pinnacle Finserv'.

• Click on 'Okay'.

After following the above steps, the alert of ‘Server Authentication error’ will not appear at the time of uploading e-Way in Marg Software.