If at the time of clicking on welcome option software displays an alert of 'You are not authorised' then this issue can be resolved.

In order to resolve this issue, the user will follow the below steps:

• Firstly, Go to Masters > Passwords & Powers > Operator's. Press Enter.

• A Password & Authority window will appear.

• Select the user to make the desired changes. Then Press Enter.

• A Powers window will appear in which the user will select ‘Search In All’.

• A Powers window will appear in which the user will search 'Welcome'.

• Click on ‘Accept’.

• A Welcome window will appear.

• In 'Welcome Call's' option, the user will select 'Y'.

• The user will now press Esc key.

• Again press Escape key and then click on ‘Yes’ to save the changes.

• A 'Powers Change' POP-UP will appear in which the user will press ESC key.

• Again Press Escape key and then click on ‘Yes’.

• Now in order to Re- login, the user will press Ctrl + U on the main screen of the software. 

• A Change User window will appear in which the user will enter the User ID and Password.

• A Change User window will appear in which the user will press ESC Key.

After following the above steps, the user can use the welcome call option in Marg Software.