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If an alert of ' Some error Occur while connecting to Server ' appear at the time of uploading e-Way Bill then how to resolve it in Marg Software ?

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Ans.1

If at the time of uploading e invoice, software shows an alert of 'Some error Occur while connecting to Server' then this issue can easily be resolved.

Cause:

This issue appears if the user has selected wrong GSP for the e-Way bill in Software and Login Id and Password of e-Way Bill is not mentioned in the Software.

Solution:

 In order to resolve this issue, the user needs to follow the given steps:

  • Enter the Login Credentials i.e. Username & Password.
  • Then mention the Captcha.

  • Click on ‘Login’.

  • A Dashboard of E-Way Bill Portal will appear.
  • Click on 'Registration' >> Then select 'For GSP'.

  • A 'Register your GST Suvidha Provider' window will get displayed.
  • The user will Enter the E-mail ID, Mobile No. then click on 'Send OTP'.

  • Fig. 1.1 Process to Register Your GST Suvidha Provider on E-Way Bill Portal

  • The user will receive an OTP on their registered mobile no.

  • Then enter the OTP and click on 'Verify OTP'. 

  • Click on 'Add/New'.

  • Select the GSP Name i.e. Pinnacle Finserve Advisors Pvt. Ltd.'

  • Then Enter the Username and Password.

The username which is been received and the password entered here are the Login details e-Way Bill. 

  • Click on 'Add'. 

  • The user will then view the message of 'Account Created Successfully'. 

  • Now after getting the login details of e-Way Bill, the user will go to the software.
  • Go to e-Way >> Login Details.

  • A ‘GST e-Way Bill Login Credentials’ window will appear. Click on ‘Edit’.

  • The user will mention the User name which is been received at the time of  GSP registration and the password as provided.

These are the credentials of e-Way bill, and it is not necessary that these credentials of e-Way bill are those which are of actual NIC portal. These can be different. 

  • So after filling these login details, click on ‘Save’.

  • As user will will save it then the software will get these login details.
  • Now Go to Gst > GSTR Settings.

  • A 'GST Settings' window will appear.
  • The user will select 'eInvoice Settings'.

  • An 'eInvoice Settings' window will appear.
  • In 'Select Your GSP', the user will select 'Pinnacle Finserv'.
  • Click on 'Okay'.

After following the above steps, the alert of ‘Server Authentication error’ will not appear at the time of uploading e-Way in Marg Software.


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