In Marg ERP Software, data is stored in different files. Support File contains the data of other details like Ledger's Email ID/Ledger Credit Limit etc. If for any reason Support File gets deleted or shows an error then it can be recovered through the Backup.

In order to recover Support File, the user needs to follow the below steps:

Note: Before recovering the file Take Financial Year Backup.

• Firstly the user will ‘Right Click’ on Marg Icon created on the Desktop and click on ‘Open File Location’.

• The user will search the ‘Data’ folder and open it.

• The user will search 'Support' file.

Note: The user will search the file for the same extension as of the company in which the Support needs to be recovered.

• Now, the user will rename the file.

• Suppose mention 'OLD' after the 'Support.a4OLD' in a file name (as shown in the below image).

• An alert of ‘Rename’ window will appear.

• The user will click on ‘Yes’.

• In order to recover the file the user needs to run the software again so right Click on Marg Icon and click on ‘Run as administrator’

• The ‘List of companies’ windows will appear.

• The user will press ‘ESC’ key.

• An ‘Exit’ window will appear.

• In 'Sure to Quit', the user will select ‘Yes’.

• Now the user will select ‘Backup’.

• Now a 'Marg' window will appear with All the companies along with the financial year.

• The user will select the Company with that extension of the financial year in which the user needs to recover data.

Note: The user will Press 'Spacebar' or Plus '+' key to select a particular company or Press Asterisk '*' to select All companies. 

• Suppose select ‘Marg – ADPHARMA’.

• Now, the user will press ‘Enter’ key.

A ‘Marg’ window will appear where the user can view the path of the backup wherever the Backups are saved.

a. Self backup Path: If the user takes the backup manually, that path can be mentioned in this field to recover data from that backup.

• Suppose the user takes the backup on the path 'D:\MARG\Data\Backup', so copy that path (as shown in the below image) and paste it into self backup field.

b. Server Backup Path: The user will define the path where the server backup is saved, otherwise software will auto-pick the path.

c. Carbon Copy Path: The user will define the path where the Imp backup is saved, otherwise software will auto-pick the path.

d. Server Backup: The user will define the path where the server backup is saved, otherwise software will auto-pick the path.

e. Protected Backup: The software auto takes 2 hidden backups, the user will select 1st/2nd as per the requirement.

Press 'Enter' key.

• The user will select the backup file up to which date the software data was correct based on file Size/Date/Time.

• Suppose select the backup of 07-08-2024, 12:47:42 time.

• Press 'Enter' key.

An 'Attention Please' window will appear.

1. File Name: The Name of the recovering File will be shown here i.e. 'Support'. 

2. Files Reload: It will ask to reload the file with two options:

a. Only This: With the help of this option only the file that is corrupted will be recovered.

b. All Files: With the help of this option all the files will reload from the selected backup.

Select 'All Files'.

Note: Dis file always recovers with 'All Files' as it can contain bill details that directly affect the Item/Party Balance and account details.

• Now, the user will type 'SURE' and press 'Enter' key.

• A ‘Backup Alert’ window will appear, the file restoring process will autorun (as shown below) and after finishing the file recovery process the software will get auto-closed.  

After following the above steps, the user can Recover Support File in Marg Software.