Overview Of Generate Support Ticket In Marg Software

Process To Generate Support Ticket In  Marg Software

OVERVIEW OF GENERATE SUPPORT TICKET IN MARG SOFTWARE

• ‘Support Ticket' is a term popularized by support software to describe an interaction between customers and support teams.

• If customers having an issue regarding software then they can generate Support Tickets. Service representatives coordinate with customers by responding to support tickets. When the issue will get resolved, the ticket will get closed as well.

PROCESS TO GENERATE SUPPORT TICKET IN  MARG SOFTWARE

• Firstly, the user will click on ‘Ticket’ button on the main window of the software.

• A ‘Marg Care Ticketing System’ window will appear.

• In order to generate the ticket, the user will click on ‘New Ticket’ button.

• In ‘Type of Issue’ option, the user will select the issue type as per the requirement.

• Suppose select ‘Error at Report Level’.

• In ‘Description’ option, the user will enter the description of the issue .

• Suppose mention ‘Party wise debtor outstanding’.

• Now in 'May be this is useful for you!' pop up, the user will select the relevant question according to the issue.

• Suppose select 'How to view Party wise Debtor Outstanding Report in Marg Software?'

• A 'Care Portal' window will appear.

• In 'Are You Satisfied with the Answer', the user will select 'Yes' if the issue will get resolve by article otherwise click on 'No'.

• Suppose select 'No'.

• Now the user will mention 'Query' and click on 'Cross' icon.

• In ‘Attachment’ field, the user will click on the ‘Browser’ tab, to attach a document related to the issue. Hence, it is important to have the document for generating a ticket.

• Then click on ‘Submit’ to generate the ticket.

• An alert of ‘Are You Sure To Send This Query’ will appear. Click on ‘Yes’.

• Now the user can view ticket status with the ticket number.

• Click on ‘Exit’.

After following the above steps, the user can view that the Support Ticket will get generated in Marg Software.