Cause:

This issue appears when the operator has mentioned 6 times Wrong Password while opening software, as it blocks the Id.

Solution: 

The user needs to Reset Marg Software Password.

In order to Reset Marg Software Password, the user needs to follow the below steps:

• Click on 'Ok'.

• An alert of 'Generate new OTP' will appear. Click on 'Yes' to generate OTP.

• Once the user will click on 'Yes' then an OTP will be shared on the Reg. Mobile No. and E-mail id for the purpose of reset password of the software.

• Then click on 'Ok'.

• The user will enter the OTP > Then click on ‘Ok’ in order to reset password of the software.

• A 'New Password' window will appear in which the user needs to enter new software and supervisor password as per the requirement.

• Suppose Enter 'Software Id & password @Marg'.

• And 'Supervisor Id & Password @A'.

• Then click on 'Accept'.

• Then an alert of 'Password changed successfully' will appear. Click on 'Ok'.

After following the above steps, the 6 Time Wrong Try, Your Password Blocked Please Contact Your Supervisor will get resolved while opening Marg Software.