• If the user unable to take return in sale bill through asterisk key(*) then this issue can be resolved. 

In order to resolve this issue, the user will follow the below steps:

• Firstly, Go to Masters > Passwords & Powers > Operator's. Press Enter.

• A Password & Authority window will appear.

• Select the user to make the desired changes. Then Press Enter.

• A Powers window will appear in which the user will select ‘Search In All’.

• A Powers window will appear in which the user will search 'Manual' .

• Click on ‘Accept’.

• A Manual window will appear.

• In 'Manualy item add & batch change allowed in Sales Return' option, the user will select 'Y'.

• The user will now press Esc key.

• Again press Escape key and then click on ‘Yes’ to save the changes.

• A 'Powers Change' POP-UP will appear in which the user will press ESC key.

• Again Press Escape key and then click on ‘Yes’.

• Now in order to Re- login, the user will press Ctrl + U on the main screen of the software. 

• A Change User window will appear in which the user will enter the User ID and Password.

• A Change User window will appear in which the user will press ESC Key.

After following the above steps, the user can take sale return while generating sale bill.